Returns

Order cancellation

Your order may be canceled or changed within 24 hours of purchase. Orders cannot be canceled or changed if they have already been shipped. In this case, please follow the returns policy below. Refunds will generally not be issued for non-delivery for items marked as delivered to the address provided.

Back

A 30% return fee will be applied. The costs of returning your item to our address are your responsibility. If you wish to return an item for other reasons, the return must be returned within 14 days of delivery. All returns must be requested by email. Please contact us on live chat or on the Contact Us page.

To be eligible for a return, your item must be:

Unused and in the same condition as you received it. It must also be in the original packaging.
Received by us within 14 days of item delivery. If items are not received within 14 days, unfortunately we cannot offer a refund.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund is approved. Your refund will then be processed and a credit automatically applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

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